How Do I Return a Product?
It is our endeavour to provide you the highest quality products. However, if for any reason you are unhappy with your purchase, and if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below within 14 days for a full refund.
Lost or Damaged Parcel
If you have any lost or missing products from your order then please contact our Customer Care team by emailing us.
Lost parcels must be reported within 14 days of the dispatch date we will not be liable for any loss should you fail to do this.
If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 14 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.
We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.