FAQ

Frequently Asked Questions
Subscriptions

To subscribe to a product, you will need to first make sure that you both have a Rite-Flex account and that you are signed in. Once signed in, navigate to the desired product page.

Once you have selected the product you wish to purchase, you will select “Subscribe” and adjust your subscription frequency to your liking. You can repeat this process for multiple items on one order prior to checking out.

Yes! You may cancel your subscription at any time. We do require any changes or cancellations made at least 10 days prior to your next order date. Please note, if you wish to cancel an order less than 10 days prior to you ship date, Rite-Flex is unable to cancel or issue a refund.

We do send an email reminding customers of their ship dates 15 days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. Having said that, this is sent as a courtesy and it is ultimately the customer’s responsibility to track their own subscription.

https://www.riteflexhealth.com/pages/subscriptions

Please sign into your account. Once signed in, select “Manage Subscriptions”. Next, select “Manage” and “Cancel Subscription”.

If a subscription is cancelled after an order is processed, that order will still be shipped out. As per our subscription policy, we require a minimum of 10 days for any modifications or cancellations. Feel free to contact us at subscriptions@riteflexhealth.com for more information.

After signing into your account, select “Manage Subscriptions”. Next, select “Manage” and “View/Update Card”. Update your card information and be sure to “Save” your updates prior to exiting the screen.

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